Management review is a critical requirement in every management system standard. The management review process requires organisations to consider the results of monitoring and measurement in order to make informed decisions and identify opportunities to improve their management system. Traditionally, this process is carried out through a formal management review meeting attended by top management. During the meeting, agenda items are discussed and minutes are produced to capt

When NON-CONFORMANCE is mentioned with respect to management system implementation, the immediate thought would be, “something’s gone wrong”. When something has gone wrong, the typical response is normally to find out who or what is to blame and so the finger pointing and counter finger pointing begins. This can sometimes lead to counterproductive reactions such as a drop in morale or internal conflict. Why not take a positive spin to non-conformance? Treat a non-conforman